"Thruway overtime offers road of gold," Dec. 2, laments the Thruway Authority offering generous overtime to hundreds of its employees while saying it is in dire need of funds. The Thruway's response to its monetary needs has not been to streamline services but to raise tolls.
Here's a recommendation to solve the problems of costly overtime and low efficiency: Have plenty of signs giving a toll-free number and the website for E-ZPass at Thruway toll gates and have open only one manned booth. The resulting traffic delays for those who do not have E-ZPass would drive them to sign up for the efficient and fast system, producing a smoother flow of traffic and a reduction in the expensive overtime now allowed Thruway employees.
CHRISTINE BISHOP
Guilderland